It can be really frustrating when Premiere Pro starts behaving unexpectedly. One of the most efficient ways to fix this is to reset Premiere Pro preference files. Trashing preferences resets the program to its factory defaults.
We're on the Adobe Help Forums every day and regularly see users posting queries like 'Can't install Photoshop from the Creative Cloud' or 'CC 2021 won't download,' or 'my product updates aren't working'. It could be for the free trials or for the full paid versions. Often the issue is related to one or the other download managers (DLM) that Adobe uses to deliver its software installers. Proxy workflows in Premiere Pro let you work with 8K, HDR, and high frame rate media, so you can switch between native and proxy formats to get the job done faster. Learn more about this in this page, Ingest and Proxy Workflow in Premiere Pro CC 2015.3. Adobe is changing the world through digital experiences. We help our customers create, deliver and optimize content and applications. All together now. The new release of Adobe Creative Cloud gives you all the best creative apps and services, so you can stay. Each major version of Premiere Pro has its own copy of settings files. For example, Premiere Pro CC 7.x uses a '7.0' directory to store the settings file while the 2014 version of Premiere Pro CC uses a '8.0' directory. When you upgrade to the latest version from Premiere Pro CC 7.x, your sync settings are automatically migrated to the new version. It has to be a problem with Premiere Pro, NOT the computer. PPro 2018 and 2019 won't open on both of my MacBook Pro's, and one of my Mac's is a month and 1/2 old (I bought a new one because PPro stopped working - suddenly - on my old MacBook. Countless hours on the phone with Adobe in.
Resetting preferences will undo most of your customization such as length of your default transitions, brightness of the user interface, labels colors, audio hardware settings and more. Some changes won't be affected though, such as changes that you've made to memory allocation for Premiere Pro and other Adobe apps, new workspaces that you've created and some other stuff. It's worth noting that changes that you've made to existing workspaces (changes such as resizing panels and moving them) will be reset to defaults.
Preferences that you set for scratch disks, however, are saved with your projects. Whenever you open a project, it automatically defaults to the scratch disks you selected for it when you set up that project.
To reset preferences, follow this step:
- Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears.
- To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option keys when the splash screen appears.
You won't see the list of your recent projects on the Welcome Screen the next time you launch Premiere Pro, if the preferences were reset correctly.
NOTE: Your project files are unchanged; it's just that Premiere Pro's recent directories are wiped off too. Navigate to your project file's location to open it.
Note:
Sync Settings in video applications
Effective with the December 10 2018 release (Premiere Pro 13.0.2), the Sync Settings architecture has been updated. This means some changes to the workflow for Premiere Pro, After Effects, and Media Encoder:
- The option to clear Sync Settings via Creative Cloud is no longer available (previously accessed through Manage Creative Cloud Account).
- Sync Settings are available in current and recent versions of Premiere Pro:
- Select Sync Settings from the Start screen on macOS and Windows.
- Within the application on Windows you can also select File > Sync Settings. On macOS select the Premiere Pro menu and then either Sync Settings (if there are currently no synced settings) or your Creative Cloud account email (if you have existing synced settings).
- Sync Settings are no longer available in Premiere Pro CC 2015 (9.0.2) or older. To use Sync Settings, please update to a more recent version.
For information on sync settings in After Effects and Media Encoder, see:
When you work with Adobe® Premiere® Pro on multiple machines, managing and syncing preferences, presets, and libraries between them can be time-consuming, complex, and error-prone.
The new Sync Settings feature lets you sync your general preferences, keyboard shortcuts, presets, and libraries to the Creative Cloud. For example, if you use more than one computer, the Sync Settings feature helps keep settings synchronized across machines.
You can also download and use settings on a computer that contains a copy of the software licensed to a different user. This feature lets multiple users work with their own personal settings on the same computer. For example, freelance editors working during different shifts in a post-production facility.
You can sync using your Adobe Creative Cloud account. The settings get uploaded to your Creative Cloud account and then get downloaded and applied on the other computer. After the settings are applied on the other computer, initiate the sync manually. This does not happen automatically, and it cannot be scheduled.
On first launch, you can initiate the sync by selecting Sync Settings from the Start screen. Or you can select File > [your Adobe ID] > Sync Settings Now (Windows) or Premiere Pro > [your Adobe ID] > Sync Settings Now (macOS).
The Adobe ID associated with the product's license is used to identify the user. If you haven't already created and uploaded settings for this application, the local settings are uploaded to the cloud by default.
Note:
Before initiating sync, ensure that you have upgraded the Creative Cloud desktop application to the latest version and you are logged in with your Adobe ID.
You can choose to sync the settings from a different Adobe ID instead of the Adobe ID associated with the product license used on the computer you're working on.
To use a different Adobe ID to sync the settings, select Use Settings From a Different Account from the Start screen. Or select File > [your Adobe ID] > Use Settings From a Different Account.
Enter the Adobe ID and password. The settings for that Creative Cloud account are downloaded and applied, and the user name appears in the Start Screen.
You can clear all settings and revert to default settings. Select Edit > [your Adobe ID] > Clear Settings.
Note:
If you select Clear Settings while a project is open, Premiere Pro saves and closes the current project to proceed.
Specify Sync preferences, and manage sync conflicts
The Preference dialog box lets you specify the sync setting options. For example, you can choose to have only keyboard shortcuts stored in the Creative Cloud, and not sync the other preferences and settings on a computer.
The Preference dialog box also lets you choose what to do when a sync conflict occurs.
To specify what gets synchronized, Select File > [your Adobe ID] > Manage Sync Settings. Or open Sync Settings in the Preferences dialog box (Edit > Preferences > Sync Settings).
Note:
To sync your settings successfully, change the settings only from within the application. The sync settings feature does not sync files manually placed in the preferences folder location.
Select the options to sync preferences and settings. Synchronizable preferences are not dependent on computer or hardware settings.
- Preferences/Settings
- Workspace Layouts
- Keyboard Shortcuts
Note:
Keyboard shortcuts created for Windows only sync with a Windows computer. Mac OS keyboard shortcuts only sync with a Mac OS computer.
When you initiate a sync, the modification date between the local settings and the settings stored in the Creative Cloud is compared. If modification dates do not match, a sync conflict is detected.
You can specify what action to take when a sync conflict occurs by selecting from the following:
- Ask My Preference
- Always Upload Settings
- Always Download Settings
When you select Ask My Preference, the Sync Settings dialog opens, prompting you to upload or download your settings.
Upload Settings: Syncs settings from your computer to Creative Cloud.
Download Settings: Syncs settings from Creative Cloud to your computer, overwriting the local version with the Creative Cloud version of settings.
Select this preference option to clear the sync settings every time you quit Premiere Pro. On next launch, the default settings are used.
Your Adobe Creative Cloud account comes with online storage that makes your files available to you anywhere and on any device or computer.
Premiere Pro lets you auto-save your projects directly to your Creative Cloud-based storage, letting you save backups of your projects to a secure and accessible storage environment.
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Choose Auto Save in the Preferences dialog, and select Save Backup Project To Creative Cloud.
When Premiere Pro auto-saves a project, a directory named 'auto-save' is created in your Creative Cloud online storage. All the backed-up projects are stored in the 'auto-save' directory.
Premiere Pro Cc 2017 Windows
You can access your backed-up projects from the Files tab of your Creative Cloud desktop application. Or you can access the files from your Creative Cloud account on the Web.
Each major version of Premiere Pro has its own copy of settings files. For example, Premiere Pro CC 7.x uses a '7.0' directory to store the settings file while the 2014 version of Premiere Pro CC uses a '8.0' directory.
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When you upgrade to the latest version from Premiere Pro CC 7.x, your sync settings are automatically migrated to the new version.
Adobe Premiere Pro 2017 Cc
Select Sync Settings or Use Settings From A Different Account from the Start screen or the File > Sync Settings menu. All the settings files from the '7.0' directory are automatically copied to the '8.0' directory.
Important notes:
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- The '8.0' directory is created on the Creative Cloud server only after you sync settings for the first time. When you sync settings for the first time, you can notice a delay in syncing because all the settings from the “7.0’ directory are copied to the “8.0” directory.
- Before you customize any local settings like adding new keyboard shortcuts or workspaces, sync your settings at least once on one of your computers. Doing so ensures that you don’t lose any changes to your settings during auto-migration of settings from the previous version.